Service Request Ticket - # 28039

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2008 04:47 PM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071247[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 8FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424

Wired NIC 00:1E:C9:7C:C6:A7

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Sep 30, 2008 09:29 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Sep 30, 2008 09:29 AM 
Called again. She said that she didn't have any
problems. Closing the task.
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Skyler Gregory Sep 30, 2008 08:55 AM 
Called, left a VM for her to call us back and give
us an update.
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Lance Jewett Sep 29, 2008 05:02 PM 
called and talked her through it. It was not
enabled. Need to check in tomorrow to make sure
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Cinthya Mendez-Garcia Sep 29, 2008 04:50 PM 
Went through process of remote desktop to get the 
IP address said it couldn't connect. 

says it will not take the address number. 
having problems with the process of remote 
desktop from home. computer is a PC. needs help 
through process.
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