Service Request Ticket - # 28052

Service Request Information

CONTACT Name Deardorff, Pamela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2008 09:04 AM
Department The Research Institute Phone 88780
Location Email deardop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050367[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 7XBKG81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054489

Wired NIC 00:12:3F:97:B7:AC


TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public

Entered by Date Memo
Stanley Ratcliff Oct 30, 2008 12:32 PM
Task reassigned to Stanley Ratcliff.
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Laura Gage Oct 27, 2008 08:39 AM
called and left a message about status of 
request.
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UCS Tech Oct 17, 2008 10:58 AM
Status changed to: Waiting for Contact
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Skyler Gregory Oct 17, 2008 10:58 AM
Left a vm on her cell to see if this is still an
issue.
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Skyler Gregory Oct 08, 2008 10:10 AM
If she doesn't work here anymore, disable her
login account and then she can't use Outlook
anymore...
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Sarah Callaway Oct 07, 2008 08:22 AM
Its an issue with her outlook, she doesn't work 
here anymore, but is still finishing things up, 
There is a very big email sitting in the outbox 
that she can't delete, every time she goes into 
it, it sends it to her address book.  She doesnt 
have many distribution lists (someone said it 
might be that, but she doesnt think so).  She 
will be back at TRI on THURSDAY, so please 
contact her then if you can. 12-4.
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Audrey Sundkvist Oct 06, 2008 01:41 PM
Called and left a message asking for more info.
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Richard Kavanagh student Oct 02, 2008 11:48 AM
I called Pamela's number and left a voice mail
asking for more information. I think she may be
retired already.
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Adam Shinn Oct 01, 2008 12:15 PM
Task reassigned to Network Support.
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Ziad Al-sulaiman Oct 01, 2008 08:25 AM
Called back again and said that it was still an 
issue for her. I tried to convince her as well 
but she said that has no distribution list what 
so ever. GOod luck. Her phone is (503-9100054)
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Skyler Gregory Sep 30, 2008 10:22 AM
I went over there and convinced her to use the
online email client. She is set until her retirement.
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Skyler Gregory Sep 30, 2008 10:07 AM
Now she says she is having problems with Outlook
closing randomly on her. I told her I would take a
look even though this is the last day she will
ever need to use it.
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Skyler Gregory Sep 30, 2008 10:02 AM
Task reassigned to Skyler Gregory.
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Skyler Gregory Sep 30, 2008 10:02 AM
She had mailing lists in her address book and that
was why people received multiple copies. I called
her and let her know. Closing the task now.
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Sarah Callaway Sep 30, 2008 09:06 AM
She sent an email to all faculty in her address 
book, she got a message that said it was being 
moderated, because it was too many to send to, 
she tried to cancel it, but its still sending it 
out.    This is her last day here, so she needs 
it taken care of ASAP (I am putting it on high 
priority) she will be here until 3pm, she will be 
out of her office from 12-1
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