Service Request Ticket - # 28060

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2008 10:32 AM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050366[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 700m, Pentium M, 1.70GHz/400MHz FSB
Serial No. DD4K9G81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Office from TRI Site license

Wired NIC 00:12:3F:82:64:D5


Wireless NIC 00:13:CE:1C:CD:AD


TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Oct 01, 2008 02:02 PM
I delivered the laptop to Lyn.
Add Attachment
Audrey Sundkvist Oct 01, 2008 12:20 PM
This computer has a WOU# sticker on the bottom
that Lyn hadn't noticed. It is W#20050366[Edit Inv].

The computer had been bound to the Oregon Dept. of
Ed.'s domain. It didn't have out standard admin
account/password so I reimaged the machine.
Add Attachment
Audrey Sundkvist Oct 01, 2008 12:03 PM
Task reassigned to Audrey Sundkvist.
Add Attachment
Tricia Flaherty Sep 30, 2008 01:58 PM
There is a Tag # 20041170[Edit Inv] attached to a setup form
that I put in tech inbox #6
Add Attachment
Tricia Flaherty Sep 30, 2008 01:47 PM
Please record the NIC in inventory
Add Attachment
Tricia Flaherty Sep 30, 2008 01:41 PM
This is a laptop that is not brand new and was
used for a TRI/Oregon Dept of Ed project and know
that they are done with that project they want to
reassign this laptop to Lyn Ayers.  Lyn Ayers has
the username and password of the previous user
under the ODE project.  This laptop has never been
hooked to MASH and that is what they would like to
do so I will print some tags to get it into the
inventory system and then you guys can tag and
enter its service tag and other details into
inventory when you go over to figure out MASH
access and admin privileges
Add Attachment
Tricia Flaherty Sep 30, 2008 01:24 PM
I left a message with Lisa Wilson in TRI trying to
get more info on the equipment and what they are
trying to accomplish
Add Attachment
Brian Berkley Sep 30, 2008 12:51 PM
Task reassigned to Tricia Flaherty.
Add Attachment
Sarah Callaway Sep 30, 2008 10:35 AM
She will be in her office from 2-6 today, 
tomorrow she will be in her office all day.  She 
would like it to be done today if possible.
Add Attachment
Sarah Callaway Sep 30, 2008 10:34 AM
It has everything loaded, it just needs admin 
changes and a WOU number.
Add Attachment
Sarah Callaway Sep 30, 2008 10:33 AM
Her laptop was bought with a department of ed 
project with Teaching Research Institute, and now 
it needs to be tranferred to be a WOU laptop and 
given a WOU number and she needs admin priveleges.
Add Attachment