Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Sep 30, 2008 11:41 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070677 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 755 USFF, 2.66GHz, 6M, VT, 1333MHz FSB
	Serial No.	219778440	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	WIN XP Pro downgrade,MS Office Pro Plus 2007 from P0065265 installed as Office Pro 2003, Acrobat Pro 9 from P0068056
	Wired NIC	00:1E:4F:6A:87:24

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Mar 11, 2009 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 11, 2009 01:50 PM	I'm not sure why this was not closed. . .	Add Attachment
Richard Kavanagh student	Sep 30, 2008 02:19 PM	**This is an email** Hello, This is Richard from UCS. I'm e-mailing you with instructions to enable remote desktop connections to your computer. Right click on the "My Computer" icon on your desktop or in your start menu Click on "properties" Click on the "Remote" tab Check the box that says "Allow users to connect remotely to this computer" That should take care of you. If this does not fix the issue or you have any other problems please feel free to call the help desk at extension 88925 or e-mail me at rkavanagh08@wou.edu	Add Attachment
Richard Kavanagh student	Sep 30, 2008 02:15 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Sarah Callaway	Sep 30, 2008 11:47 AM	Also see SR # 28068 as it was filed at the same time: "Each of the instructor stations on MN on the first floor. He needs adobe acrobat professional installed"	Add Attachment
Sarah Callaway	Sep 30, 2008 11:45 AM	He cannot remote desktop to your office computer, the TS connection works fine, but upon trying to connect to his office computer the error says that: "The local policy of this system does not permit you to log on interactively". He has admin privaledges.	Add Attachment