Service Request Ticket - # 28101

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2008 08:51 AM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060415[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Thin Client #NTC-15Z-00
Serial No. 0639BB8082 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3C:83:66

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Laura Gage Oct 27, 2008 08:41 AM 
called and was told that the issued had been 
resolved.
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Network Support Oct 01, 2008 10:03 AM 
Status changed to: Waiting for Contact
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Brian Berkley Oct 01, 2008 10:03 AM 
Sent Dorothy an email.
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Audrey Sundkvist Oct 01, 2008 09:06 AM 
Task reassigned to Network Support.
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Audrey Sundkvist Oct 01, 2008 09:02 AM 
Adam Wehner checked and she has no
inactive/disconnected/idoling sessions.
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Audrey Sundkvist Oct 01, 2008 08:57 AM 
Or for her to stop being disconnected from the TS.
(On second thought.)
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Audrey Sundkvist Oct 01, 2008 08:56 AM 
Her machine is a thinclient. This may require
permissions changed server side.
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Ziad Al-sulaiman Oct 01, 2008 08:52 AM 
The computer shut down while she was using 
excell. Now the excell document is locked by her 
user name.
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