Service Request Ticket - # 28131

Service Request Ticket - # 28131

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Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Oct 01, 2008 02:21 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224MVNV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	Apple iLife '06 from P00607704, upgrade to OS 10.5 from P0064821 3-2008
	Wired NIC	00:0A:95:D1:A4:5A

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Oct 06, 2008 02:20 PM	I deleted the keychain file's contents in his home\library\keychain folder and that resolved the issue. He reported his computer's fans sometimes rev-up really high.	Add Attachment
Audrey Sundkvist	Oct 06, 2008 08:43 AM	**This is an email** Hi Darryl, I should be able to comeby at about 2pm. You're in Maple, right? Audrey Sundkvist WOU UCS Student Technician asundkv@wou.edu Service Request ext. 88925	Add Attachment
Audrey Sundkvist	Oct 06, 2008 08:42 AM	**This is an email** Audrey: I guess I spoke too soon: Safari will not accept the key chain login. I am on campus 11am - 1pm Tuesday & Thursday or Monday and Wednesday 1pm - 4:30pm. Please let me know if any of the above times will work for a tech visit. Gracias, Darryl	Add Attachment
Audrey Sundkvist	Oct 01, 2008 02:56 PM	**This is an email** Hi Darryl, If you go to the "Go" Menu in the Finder bar and select "Utilities," then you should be able to find "Keychain Access" in the list. In the "Keychain Access" menu choose "Keychain First Aid" and then enter your username and password. Select repair and click the "Start" button. If that doesn't work choose the "Preferences..." option from the "Keychain Access" menu and then click the "Reset My Keychain" button in the General tab. And finally if those don't resolve the issue please let me know when you're normally on campus so a technician can help with the issue in person. Thank you, -- Audrey Sundkvist WOU UCS Student Technician asundkv@wou.edu Service Request ext. 88925	Add Attachment
Audrey Sundkvist	Oct 01, 2008 02:41 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Oct 01, 2008 02:33 PM	http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Safari/Q_22753607.html	Add Attachment
Patrick Shanley	Oct 01, 2008 02:21 PM	the feature keeps popping up and even when he tried to give his information it still wouldn't work or stop popping up	Add Attachment