Service Request Ticket - # 28145

Service Request Information

CONTACT Name Dalton, Kris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2008 04:30 PM
Department College of Education Phone 88482
Location Email daltonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050142[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. B8TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866

Wired NIC 00:12:3F:91:6B:51

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Kevin Elmore Oct 03, 2008 10:13 AM 
I added a DVI to VGA adapter.  I logged in as
kelmore and printed a test page.  Success. 
Hopefully the user's image is intact.
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Kevin Elmore Oct 03, 2008 08:58 AM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Oct 03, 2008 08:58 AM 
This machine (20050142) needs USB keyboard and
mouse, and a VGA cable.
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Cinthya Mendez-Garcia Oct 01, 2008 04:33 PM 
****This is an email****
We have adjunct instructors from HPE: Janet 
Robertson, Terheanna Marquez and Shawn Sellers 
are residing in that space.  THANK YOU!
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Cinthya Mendez-Garcia Oct 01, 2008 04:33 PM 
****This is an email****
Kris,
I want to put this information with the right 
task.  Do you have a task number or names?  Joan
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Cinthya Mendez-Garcia Oct 01, 2008 04:31 PM 
****This is an email****
Hello!

We now have an active port ;  )  Can you please 
(we would be SO appreciative for a rush if 
possible!) setup the CPU (ID 20050142) and 
Monitor (20020768) for Robertson, Sellers 
and Marquez.  Index if any charges are incurred 
is HPE 903.  Printer is in ED 166 (ID 980487 
Laserjet 4000)
 
Thanks a million.
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