Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Oct 02, 2008 08:30 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070433 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7CYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:69:45:8E

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	scallaway06@wou.edu	88925

Entered by	Date	Memo
Sarah Callaway			Email Public
Entered by	Date	Memo
Sarah Callaway	Oct 02, 2008 08:41 AM	Task reassigned to Sarah Callaway.	Add Attachment
Sarah Callaway	Oct 02, 2008 08:41 AM	They are back up and its working!	Add Attachment
Sarah Callaway	Oct 02, 2008 08:32 AM	This office cannot print on their printers, neither can the vice president of student affairs. They cannot do their jobs so putting this in high priority. They cannoit print to other computers either	Add Attachment