I emailed him and he replied that he has
everything working now, and thanks for offering to
go over the terminal server environment with him.

Brian - this is a long task, but he wanted to talk
with someone more directly responsible for this
issue than me (a student).

The issue has been resolved, but he asked I have
my boss contact him.

****This is an email****
Al,

If your most recent password reset does not reset
correctly the server can end up with cached
credentials of your new and previous passwords
causing errors like this. In my previous email I
was referring to this problem when I said the
server gets "out of sync." If you use
accountlookup to reset your password at home (or
any other internet connection) and then do not use
your network login for anything (logging into a
computer on campus, remoting into the TS, or email
for example) for 3-5 minutes the server will reset
and re-sync your network password. That should
correct the issue. Also, if you reset it at home
now you can wait the 5 minutes then use your own
computer to Remote Desktop to ts.wou.edu and try
the newly reset password to verify it works well
before class.

I do apologize for the inconvenience and stress
this issue has caused you. I had closed the task
October 23rd because on that day I was able to
access Dreamweaver through the Terminal Server
from the instructor's station PC in ITC 310.

Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
Al,

There is no reason any faculty, staff, or students
would be denied access to the Terminal Service.
One thing that can happen is your password gets
out of sync with the server, and the only solution
for that is to reset it. Please try going through
accountlookup (http://www.wou.edu/accountlookup)
to reset your password, then waiting at least 3
minutes before logging in to anything that
requires a network password. After the 3 minute
wait please try using Remote Desktop to connect to
ts.wou.edu. Let me know if you experience any
further issues or errors after resetting your
password.

Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925 

Reopening because I received an email from Al (at
random).

Task reassigned to Audrey Sundkvist.

I am re opening this task

****This is an email****
Hello Al,

I spent some time in ITC 310 looking at the
instructor's station. I made a few changes and
tested out the Remote Connection to ts.wou.edu. I
experienced no problems connecting via Remote
Desktop to ts.wou.edu and opening Dreamweaver 8
(other than perhaps slowness initially). You and
your students should be able to access the
terminal servers and Dreamweaver correctly now
without errors. If this is not the case please let
me know!

-- 
Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
I don't think you're doing anything wrong. You
should be logging into MASH. I will check with the
Windows Admin. here to see what could be causing
that issue and get back to you. We apologize for
any inconvenience this may have caused.

Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
Hi Al,

Can you by any more specific about the problem
with remote desktop issue you were experiencing?
Were you trying to connect from: on campus or at
home; Were you entirely unable to connect to
ts.wou.edu or were you unable to open Dreamweaver?
What sort of error messages did you receive?

We hope to get this working as soon as possible.
Thank you for the help,

Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
Hi Al,

We don't have a license for the instructor's
station in ITC 310 to have Macromedia Dreamweaver
8. However, Macromedia Dreamweaver 8 is available
via the terminal server. You can access that by
opening "Remote Desktop Services," which is found
in All Programs-->Accessories and connecting to
"ts.wou.edu" as the "Computer." This is the best
way for you to use Macromedia Dreamweaver 8, and
the students can follow the same steps to connect
to the terminal servers from home for homework.

As for file compression: Windows XP has built in
compress and zip capabilities. Navigate to where a
file is stored, right-click on it's icon, choose
"Send to" and then "Compressed (zipped) Folder." A
.zip file will be created in the same folder the
file is stored in and named the same thing as the
file.

If you have further problems with this you can
contact the service request desk at extension
88925 (please reference your service request
number 28149 if you choose to call) or just email
me back.

Thank you,

-- 
Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

Task reassigned to Audrey Sundkvist.