Service Request Ticket

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Service Request Information

CONTACT	Name	Lee, Gordon	Date	Oct 02, 2008 12:30 PM
	Department	Creative Arts/Music	Phone	88388
	Location		Email	leeg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040751 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	QP5120FYPNZ	Location	ITC 207 Storage
	CPU	G5 1.8GHz
	OS		Software	MS Office Pro 2004 from P0051830
	Wired NIC	00:11:24:71:1B:90

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	jbedlio@wou.edu	88925

Tracking

Entered by	Date	Memo
Josh Bedlion			Email Public
Entered by	Date	Memo
Josh Bedlion	Nov 07, 2008 09:41 AM	Task reassigned to Josh Bedlion.	Add Attachment
Josh Bedlion	Nov 07, 2008 09:40 AM	Went and setup new Mac for Gordon Lee in room 106. Should work fine now.	Add Attachment
Brian Berkley	Nov 06, 2008 01:49 PM	The Mac is out of warranty and Apple will not extend the warranty since there is no service history on it.	Add Attachment
Joan Guralnick	Nov 06, 2008 01:46 PM	Diane Baxter just called on this task. she said that there are three adjuncts in this office and they need to have a loaner machine to replace the one that was taken out of the office the first week of school. they are Mac people.	Add Attachment
Skyler Gregory	Oct 24, 2008 10:36 AM	I called and left a vm telling him that it will be going to the mac store	Add Attachment
Skyler Gregory	Oct 24, 2008 10:34 AM	Task reassigned to Adam Wehner.	Add Attachment
Skyler Gregory	Oct 24, 2008 10:33 AM	Put a note on it. It will need to be taken to the Apple store	Add Attachment
Kevin Elmore	Oct 22, 2008 08:42 AM	This computer is still booting up with the screen all goofy. I'm bringing the machine back to the tech room.	Add Attachment
Sarah Callaway	Oct 21, 2008 12:22 PM	He has no mouse or keyboard, but he got the computer	Add Attachment
Audrey Sundkvist	Oct 10, 2008 05:12 PM	Kevin: please redeliver this computer. It is on my desk still.	Add Attachment
Audrey Sundkvist	Oct 10, 2008 05:12 PM	Task reassigned to Kevin Elmore.	Add Attachment
Audrey Sundkvist	Oct 10, 2008 05:11 PM	It's named, bound, and updated. Ready to be redelivered.	Add Attachment
Audrey Sundkvist	Oct 10, 2008 04:40 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Oct 10, 2008 04:36 PM	It is updated to 10.4 and seems more graphically stable. Needs named, bound, and admins.	Add Attachment
Audrey Sundkvist	Oct 10, 2008 03:27 PM	The iMac G5 is on my desk at the moment getting updated. It will be to be named and bound.	Add Attachment
Audrey Sundkvist	Oct 10, 2008 03:27 PM	Kevin meant UCS 007. iMac G5 have onboard video, which looked like the issue. This machine was out of warranty 3/2008, so I opened it up. I reseated the RAM and it will boot up without getting so fuzzy you can't see anything. The fans spin up and stay at full blast, sometimes, when you start-up. It had 10.3 so I am updating it to 10.4. This should stop the fans issue and may stop the video card issue.	Add Attachment
Kevin Elmore	Oct 10, 2008 02:55 PM	The machine is now in ucs 107.	Add Attachment
Kevin Elmore	Oct 10, 2008 09:57 AM	I will come in and get the computer at about noon today (10-10-08)	Add Attachment
Casey Sonflieth	Oct 07, 2008 01:20 PM	he called back and says it is still crashing everytime and gives permission to take the computer out of his office and fix it	Add Attachment
Sarah Callaway	Oct 02, 2008 12:32 PM	welcome to come in at any time, can take the computer, but leave post its on desk.	Add Attachment
Sarah Callaway	Oct 02, 2008 12:31 PM	Any time he tries to do anything on the computer, it crashes and shows geometric patter. Its fuzzy and distorted when he turns it on.	Add Attachment