Service Request Ticket - # 28202

Service Request Ticket - # 28202

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Service Request Information

CONTACT	Name	Taylor, Ella	Date	Oct 03, 2008 02:34 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020583 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4550, P4-2.53Ghz
	Serial No.	6K3JT21	Location	PDR
	CPU	Pentium 4-2.53GHz
	OS	Unknown	Software
	Wired NIC	00:07:E9:7E:58:38

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 07, 2008 01:38 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 07, 2008 01:38 PM	28926 is the new SPSS task.	Add Attachment
Audrey Sundkvist	Nov 07, 2008 01:35 PM	I ran ccleaner and stopped some of the useless programs running at startup (like QuickTime) and the machine is faster. Ella mentioed that when remoting in to ts.wou.edu they experience slowness or are entirely unable to open SPSS. I told Ella I'd crease a new task for that.	Add Attachment
Audrey Sundkvist	Nov 07, 2008 11:34 AM	I am heading over to check on this since it's in the time period provided by Ella.	Add Attachment
Stanley Ratcliff	Nov 03, 2008 07:56 AM	**This is an Email** Hello. I'm available Thursday's from 2-5pm and Friday's from 11:30-4:00.	Add Attachment
UCS Tech	Oct 29, 2008 08:28 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Oct 29, 2008 08:28 AM	Called and left VM and emailed	Add Attachment
Laura Gage	Oct 27, 2008 08:46 AM	called her to ask the status, she says that it is still a problem that needs to be addressed.	Add Attachment
UCS Tech	Oct 17, 2008 11:07 AM	Status changed to: Waiting for Contact	Add Attachment
Skyler Gregory	Oct 17, 2008 11:07 AM	Left a vm to see if this is still an issue since Brian fixed a driver issue this morning that would cause the login process to hang. Hopefully that took care of it, but I asked that they call in either way so that we can close the task if it works.	Add Attachment
Joan Guralnick	Oct 16, 2008 02:21 PM	this is still a problem she called to check on the problem	Add Attachment
Casey Sonflieth	Oct 09, 2008 02:40 PM	she called back and the computer is still doing the sane problem	Add Attachment
Patrick Shanley	Oct 03, 2008 02:38 PM	This is for a student employee luara keeney, she believes that her old comp. is too slow, that she doens't always have trouble loading the remote desktop but it often takes an extended loading time and freezes frequently	Add Attachment