Service Request Ticket - # 28228

Service Request Information

CONTACT Name Stewart, Carlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2008 12:58 PM
Department Health & Exercise Science Phone 88791
Location Email cstewa1@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050985[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Deskjet 6980DT printer #C8972A#B1H
Serial No. SMY5AD5Q0VK Location PDR

Model 1PC8972A Hostname
Notes built-in WiFib/gNIC:00-13-21-6C-21-4E, Print speed black (draft quality mode) Up to 36 ppm, Print speed black (normal quality mode)Up to 9.6 ppm Print speed black (best quality mode)Up to 2 ppm Print speed, color (draft mode) Up to 27 ppm Print speed, color (normal mode)Up to 5.8 ppm Ink/Toner Refill

Wired NIC 00:13:21:6C:21:4F

TECHS Submitted by Laura Gage Contact lgage05@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Oct 29, 2008 02:59 PM 
Task reassigned to Stanley Ratcliff.
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Cinthya Mendez-Garcia Oct 24, 2008 12:50 PM 
Also wants to hook up outlook to the wou email as
well. And be able to share outlooks between computers.

and has 2 thin clients to be set up and given
admin rights:
WOU# 20070797[Edit Inv]
WOU# 20070801[Edit Inv]
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Cinthya Mendez-Garcia Oct 24, 2008 12:50 PM 
Says the following computers are the ones that
need admin rights:
WOU# 20050992[Edit Inv]
WOU# 20031075[Edit Inv]
WOU# 20050988[Edit Inv]
Printer# 20050985[Edit Inv]
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Cinthya Mendez-Garcia Oct 24, 2008 12:45 PM 
Says Fridays are really good.
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Cinthya Mendez-Garcia Oct 24, 2008 12:45 PM 
says she got a message last week, said she talked
to nick.

available almost anytime herself and the others.
The only time she is not available are Tuesdays
and Thursdays between 9am and 11am.
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UCS Tech Oct 14, 2008 08:37 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Oct 14, 2008 08:37 AM 
I left a voice mail asking for when Carlene
herself is specifically available. She needs to be
there for us to help her with email and printer
setups.
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Cinthya Mendez-Garcia Oct 13, 2008 04:10 PM 
called back to check on the update of this task.
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Laura Gage Oct 06, 2008 01:00 PM 
she is a fomer student. when the term started she 
lost admin rights to her printer.

her department also needs admin rights to their 
computers. 

and conecting the outlook program to email and 
the abality to share outlook calandars between 
them.

any time is good. someone is there at all times. 
soon if possible. between 12 and 2 there is a 
possibility people may be at lunch.
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