Service Request Ticket - # 28247

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2008 02:59 PM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030736[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. JNC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:03:38

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 06, 2008 03:20 PM 
Remoted into his system with Dameware, ran Remote
Desktop to see what F: mapped to from his profile,
and re-mapped the removable device drive letters
to T: and U: and mapped F: to \\winchester\clminandout
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Brian Berkley Oct 06, 2008 03:09 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 06, 2008 03:09 PM 
Called and left VM
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Cinthya Mendez-Garcia Oct 06, 2008 03:01 PM 
Just moved from a thin client to a pc and needs 
to have the pc remapped. Says he is missing the f-
drive. 

available today until 4pm tomorrow 8-5pm
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