Service Request Ticket - # 28270

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2008 11:29 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20070240[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell UltraSharp 1908FP 19in Flat Panel Monitor
Serial No. CN0FP1827161877NB280 Location PDR

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public

Entered by Date Memo
Ron Swartzendruber Oct 14, 2008 05:40 PM
This was fixed on Friday.
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Brian Berkley Oct 14, 2008 02:29 PM
Task reassigned to Ron Swartzendruber.
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Audrey Sundkvist Oct 14, 2008 10:35 AM
Task reassigned to Network Support.
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Kate Bappe Oct 09, 2008 05:00 PM
****This is an email****
One more piece of info: this was called in to SRD 
under task #28270.
Thanks

Janeanne Rockwell-Kincanon wrote:
> Hi, Ron,
> Sorry to bug you about this, but the lack of 
access to the X drive for 
> these students is really backing up our 
workflow.  I'm copying the SRD 
> on this message in case you are unavailable.
> 
> To recap:
> jalmack06
> adronkowski07
> khutchinson05
> mduey07
> 
> all need access to 
X:\provost\library\ereserves.  We are asking for 
> jalmack06's access for the first time; the 
other three had access until 
> Tuesday.
> 
> Thanks so much,
> Janeanne
> 
> Janeanne Rockwell-Kincanon wrote:
>> Hi, Ron,
>> The additional access for X drive that I 
requested earlier this week 
>> for jalmack06  didn't take.  And yesterday, 
adronkowski07 and 
>> khutchinson05 both were unable to access the 
ereserves folder; all 
>> could get into X:\provost\library\   but no 
further.  Could you look 
>> into this, please?  And might as well check 
mduey07 for the same 
>> access--she didn't work yesterday but since 
her two colleagues got 
>> shut out I'm going to presume she did, too.
>>
>> Reattaching the spreadsheet, with one 
additional deletion, as 
>> well--jgage05.
>>
>> Thanks again,
>> Janeanne
> 

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Janeanne Rockwell-Kincanon
Associate Professor,
Public Services Librarian
Library and Media Services
Western Oregon University
345 N. Monmouth Ave.
Monmouth, OR  97361
PH: 503-838-9493
FX: 503-838-8645
kincanj@wou.edu
AIM: JaneanneRK
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Sarah Callaway Oct 07, 2008 11:30 AM
She cannot get into the e-reserves, it says 
access denied.  She should still have access and 
it was working last night.
She'll be at the library till 4, someone will 
leave her a note if we call after that, she works 
tomorrow starting at 5.
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