Service Request Ticket - # 28289

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2008 03:11 PM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030387[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 600m, Pentium M-1.4GHz, 14.1 SXGA+, 32MB video
Serial No. 7KQTT31 Location PDR

CPU Pentium M-1.40GHz


OS Unknown Software MS Office Pro 2003 from P0045304 installed as Office XP Pro, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 to W#20081109 for Math dept

Wired NIC 00:0B:DB:DE:E2:9A


Wireless NIC 00:04:23:8F:54:32

TECHS Submitted by Nick Brizendine Contact nbrizendine06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Oct 15, 2008 12:02 PM 
I delivered this to the front desk.
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Richard Kavanagh student Oct 14, 2008 04:14 PM 
I pulled his data off, re-imaged the laptop,
updated it, dumped the image back to ghost, named
and abound the computer, and restored his files.
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Richard Kavanagh student Oct 08, 2008 03:36 PM 
The laptop bluescreens every time it starts
windows. I'm salvaging the data that's at the C:
drive before re-imaging.
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Richard Kavanagh student Oct 08, 2008 01:48 PM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Oct 08, 2008 01:19 PM 
called and left a voice mail saying we'd probably
need to take this computer back to the tech area
to fix it and asking for a time we could do that.
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Nick Brizendine Oct 07, 2008 03:12 PM 
...
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