Service Request Ticket - # 28290

Service Request Ticket - # 28290

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Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Oct 07, 2008 03:14 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224MVNV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	Apple iLife '06 from P00607704, upgrade to OS 10.5 from P0064821 3-2008
	Wired NIC	00:0A:95:D1:A4:5A

TECHS	Submitted by	Nick Brizendine	Contact	nbrizendine06@wou.edu	88925
	Primary Technician		Contact	nicksb@wou.edu	88008

Tracking

Entered by	Date	Memo
Bill Nicks			Email Public
Entered by	Date	Memo
Joan Guralnick	Nov 25, 2008 10:17 AM	Paul also plugged it in to a cat 5 pnel instead of the old cat 3 panel.	Add Attachment
Teresa Hutchinson	Nov 25, 2008 07:36 AM	Email issue...Paul assisted with moving messages into a folder. Resolved at this point.	Add Attachment
Joan Guralnick	Nov 24, 2008 12:24 PM	Bill popped his head in today and said that the wiring checked out but that it was a very old switch and they were planning to swap it out.	Add Attachment
Teresa Hutchinson	Nov 12, 2008 12:53 PM	Task reassigned to Bill Nicks.	Add Attachment
Teresa Hutchinson	Nov 12, 2008 12:53 PM	Reassigned to Bill Nicks/Paul Lambert	Add Attachment
Joan Guralnick	Nov 12, 2008 10:52 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Joan Guralnick	Nov 12, 2008 10:50 AM	he has 10.5.5 on a power pc he just called to ask if switching to wireless on this machine would make it faster. Just a thought, Maple Hall is OLD. Has the wiring in that building been updated this century???	Add Attachment
Stanley Ratcliff	Oct 16, 2008 01:02 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Oct 15, 2008 02:35 PM	Called and left VM	Add Attachment
Stanley Ratcliff	Oct 15, 2008 09:32 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Oct 14, 2008 05:32 PM	Is available tomorrow from 2-3.	Add Attachment
UCS Tech	Oct 14, 2008 02:02 PM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Oct 14, 2008 02:02 PM	Emailed about available times for us to come look at the machine	Add Attachment
Kevin Elmore	Oct 13, 2008 10:20 AM	Called and left msg about if the issue is still an issue and when is a good time to check it out.	Add Attachment