Service Request Ticket - # 28308

Service Request Information

CONTACT Name Winslow, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2008 10:30 AM
Department Natural Science Division Phone 88206
Location Email winslon@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060487[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
Serial No. HW4GGC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003

Wired NIC 00:18:8B:5B:FC:B1

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Oct 17, 2008 11:13 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Oct 17, 2008 11:13 AM 
Called Niki, she said no one has complained since.
Closing the task
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Audrey Sundkvist Oct 10, 2008 03:37 PM 
SR 27897 was regarding this same issue. The
computer was restarting randomly in the tech area
when I worked on it then, but after running
CCleaner on the registry it was stable for more
than 24 hours with no restarts. This could be a
hardware issue.
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Kevin Elmore Oct 08, 2008 10:41 AM 
Room availability is MW=all day, TuTh=free after
1530.  Fri=free after 1500.
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Kevin Elmore Oct 08, 2008 10:34 AM 
An urgent call from SRD(Joan) to go to NS101
smartroom system.  The system was constantly
rebooting, but when I arrived, it was working
after a reboot.  Class was in session, so I didn't
get enough detail.  I said we'd come back when the
room was empty.  The prof said that the machine
has been unreliable all week, and only projecting
onto the big screen and not the monitor.
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