Service Request Ticket - # 28324

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2008 12:57 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050191[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 530BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:17:BE

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 03, 2008 02:11 PM 
I returned it back to them. The new key stays on
and it works fine.
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Lance Jewett Nov 03, 2008 01:59 PM 
Wehner got another keyboard to replace the key
since it was broken. He is replacing the key now.
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Lance Jewett Oct 28, 2008 11:44 AM 
Task reassigned to Lance Jewett.
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Sarah Callaway Oct 28, 2008 10:51 AM 
The Jkey is off again, and is still taped to the 
top of the laptop.
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Lance Jewett Oct 28, 2008 10:31 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Oct 23, 2008 10:21 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Oct 23, 2008 10:20 AM 
returned the laptop and told them about the key
andhow it can still fall off if moved the wrong
way and that it was out of warranty.
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Lance Jewett Oct 23, 2008 10:01 AM 
I got the laptop and brought it back. The right
side plastic pin that holds the key into place is
broken on that side. so it will sit in place but
can fall back out if the key is moved towards the
mousepad.
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Audrey Sundkvist Oct 14, 2008 11:04 AM 
This laptop fell out of warranty 7/25/2008 and
replacing those individual keys is a pain.
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Cinthya Mendez-Garcia Oct 10, 2008 04:12 PM 
called to see the status of the task, says she 
still has the laptop and the J key.
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Patrick Shanley Oct 08, 2008 01:01 PM 
One the laptops that is loaned out from the 
refernce desk the J key had popped out.
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