Service Request Ticket - # 28326

Service Request Information

CONTACT Name Perini, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2008 01:21 PM
Department Phone 88534
Location Email perinij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20050264[Edit Inv] (opens in a new window) Bldg/Room ITC 104
Service Tag Description Epson 2480 Flatbed Scanner #TA247ll/a
Serial No. FZ6V077439 Location ITC104
TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 15, 2008 02:46 PM 
Richard and I setup these when we reimaged the
whole lab today. The issues before likely had to
do with the left over 10.4 drivers not being
compatible with 10.5 and causing conflict even
after the 10.5 drivers were installed. They work now.
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Audrey Sundkvist Oct 22, 2008 09:12 AM 
The Epson 2480 Scanners in ITC 104 are not working
with 10.5 and these machines are PowerPC Macs.

The bigger Epson in the room (in the middle desk
with 2 machines) does work.
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Audrey Sundkvist Oct 22, 2008 08:29 AM 
Task reassigned to Audrey Sundkvist.
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Kevin Elmore Oct 15, 2008 10:51 AM 
Tasks left to do for this ticket:
replace network cable on 20031189[Edit Inv] in itc104c.
this computer is also running 10.4.x and needs CS3
(& therefore 10.5.x)
the machine #20050242[Edit Inv] also needs CS3 & OSX 10.5
(currently running 10.4.10)
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Patrick Shanley Oct 08, 2008 01:22 PM 
Julie said the scanner would automatically make 
the first scan but when she tried to scan 
anything else and error message was displayed 
that said the computer could receive the signal 
from the scanner
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