Service Request Ticket

Service Request Information

CONTACT	Name	Perini, Julie	Date	Oct 08, 2008 04:13 PM
	Department		Phone	88534
	Location		Email	perinij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040962 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260L4SDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0D:93:65:66:54

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	nicksb@wou.edu	88008

Entered by	Date	Memo
Bill Nicks			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 20, 2008 10:47 AM	Completed 10/20/08	Add Attachment
Teresa Hutchinson	Oct 15, 2008 03:07 PM	Task reassigned to Bill Nicks.	Add Attachment
Teresa Hutchinson	Oct 15, 2008 03:07 PM	Reassigned to Bill Nicks/Paul Lambert	Add Attachment
Kevin Elmore	Oct 15, 2008 10:56 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Kevin Elmore	Oct 15, 2008 10:56 AM	seems that the ethernet box is inactive.	Add Attachment
Laura Gage	Oct 13, 2008 01:22 PM	called back on monday around 1:20	Add Attachment
Laura Gage	Oct 13, 2008 01:22 PM	she still has the same problem and would like us to address it soon.	Add Attachment
Cinthya Mendez-Garcia	Oct 08, 2008 04:16 PM	its it is in ITC 104C this just happened today. Says the screen shows "address not found cannot find the server" says that all the cables look as if they are connected properly. she says she has tried rebooting the computer, still an issue. available 10am-2pm.	Add Attachment