Service Request Ticket - # 28345

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2008 08:46 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Oct 16, 2008 02:10 PM 
I terminated the sessions. You can do this on the
thin clients by pressing Ctrl-A-Pause.
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Joan Guralnick Oct 16, 2008 11:20 AM 
Task reassigned to Brad Dougherty.
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Joan Guralnick Oct 16, 2008 11:20 AM 
Could you please document what you did and then 
close this.  If they call back I would like to be 
able to tell them some thing.  I really 
appreciate your help on this.
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Joan Guralnick Oct 16, 2008 09:12 AM 
Jon Tucker just called on this task.  Thay are 
impatient and just can't understand why these 
machines can't be fixed.  They are concerned that 
this is giving them a black eye as far as service 
is concerned.
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Brian Berkley Oct 15, 2008 08:34 AM 
Task reassigned to Network Support.
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Sarah Callaway Oct 14, 2008 10:06 AM 
****This is an email****

 
Greetings,
 
This is the third time I have requested these 
thin clients be fixed. I just went downstairs and 
there are students standing waiting for computers 
to come open. This lab is very busy. Please fix 
these. Thanks!
    20051138[Edit Inv]    across from the printers and 3 
down
    20051126[Edit Inv]    right next to the printers
    20051142[Edit Inv]    4 down from the door.
 
Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
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Stacy Crites Oct 10, 2008 08:45 AM 
****This is an email****
You closed this task and 20051138[Edit Inv] & 20051142[Edit Inv] 
still have black screens
 
Please add to this 20051138[Edit Inv] & 
20051139[Edit Inv]....students are complaining that they 
can't print from them
 
Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
 

Stacy Crites has re-opened this task.
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Brad Dougherty Oct 09, 2008 03:20 PM 
Terminated.
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Courtney Carlson Oct 09, 2008 12:08 PM 
Task reassigned to Brad Dougherty.
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Courtney Carlson Oct 09, 2008 12:07 PM 
After trying the usual to fix the problem, Joan 
asked me to get the serial number (not wou #, 
sticker) off the thin clients.

I asked Brad about it...
You have to take the bottom off those slim thin 
clients to get the MAC address. Brad can look up 
the MAC address in inventory.

Brad,
The wou #s are in the memo below.
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Joan Guralnick Oct 09, 2008 11:00 AM 
Task reassigned to Courtney Carlson.
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Sarah Callaway Oct 09, 2008 08:46 AM 
****This is an email****

 
Good Morning,
 
3 computers in the WUC Computer Lab have black 
screens. I wiggled cords, the monitor on/off 
switch is turning green but the monitor is not 
coming on. They are:
 
20051138[Edit Inv]      behind the printers and 2 down
20051142[Edit Inv]      right of the printers
20051130[Edit Inv]      2nd from the door
 
Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
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