Service Request Ticket - # 28357

Service Request Information

CONTACT Name Keller, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2008 12:53 PM
Department Deaf Studies and Professional Studies Phone 88746
Location Email kellerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
Serial No. 1HF61G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003

Wired NIC 00:1E:C9:64:1F:29

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Oct 21, 2008 01:49 PM 
Task reassigned to Stanley Ratcliff.
 Add Attachment
UCS Tech Oct 20, 2008 08:50 AM 
Status changed to: Waiting for Contact
 Add Attachment
Stanley Ratcliff Oct 20, 2008 08:50 AM 
Called and left VM
 Add Attachment
Stanley Ratcliff Oct 20, 2008 08:46 AM 
****This is an Email****
Are you still having problems accessing and saving
powerpoint files?  If so whens a good time for
tech to come help you?
 Add Attachment
Sarah Callaway Oct 09, 2008 12:57 PM 
 Her email is:
 tsheppick08@wou.edu
 Add Attachment
Sarah Callaway Oct 09, 2008 12:55 PM 
Tiffany can't access or save powerpoint files on 
her computer.  I told her to try to do it with 
remote desktop until we could solve the problem.  
I also told her to try to make sure she's saving 
to the H drive (she didnt know if she was or not).
 Add Attachment