Service Request Ticket - # 28397

Service Request Information

CONTACT Name McDonald, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2008 07:48 AM
Department Admissions Office Phone 88919
Location Email mcdonald@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050899[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
Serial No. GHPMR81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Office Pro 2003 from P0055324,

Wired NIC 00:14:22:DD:AA:13


Wireless NIC 00:13:CE:46:81:0E

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Oct 13, 2008 10:18 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Oct 13, 2008 10:18 AM 
Manual mapped the network drives.
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Ziad Al-sulaiman Oct 13, 2008 07:50 AM 
Tried restarting the computer but the problem is 
still not resolved. Only the local drive is 
showing. Available all day, however, asked for 
immediate assistant
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