Service Request Ticket - # 28399

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2008 08:20 AM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Ziad Al-sulaiman Oct 13, 2008 08:22 AM 
He can access the X drive from his normal login. 
However, once he uses the remote desktop, he 
wouldn't be able to access the X drive.
Available before 11am and after 3:30
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