Service Request Ticket - # 28400

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2008 08:48 AM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070146[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. DHGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 from P0062550,Transfered from W#20020693 11-2007 Dreamweaver MX from P0037637 and Acrobat 6 Pro from P0043887

Wired NIC 00:1A:A0:52:FA:86

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 14, 2008 03:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 14, 2008 03:31 PM 
Remoted in, nothing suspicious, updated sophos and
scanned his system.
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Joan Guralnick Oct 13, 2008 08:49 AM 
He doesn't even know if there is a problem he 
hasn't used it since he ran the .exe.  He is 
going to leave the machine on.  He has already 
forwarded the email to Ron.
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