Service Request Ticket - # 28418

Service Request Information

CONTACT Name Kinney, Patricia- goes by Susanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2008 12:01 PM
Department Business Services Phone 88958
Location Email kinneys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030698[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FRC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5C:EA

TECHS Submitted by Nick Brizendine Contact nbrizendine06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Oct 15, 2008 09:16 AM 
Task reassigned to Stanley Ratcliff.
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Nick Brizendine Oct 13, 2008 12:04 PM 
sheis not able to do web based training. she 
needs to have this soon but it is not an 
emergency.

any time that is not between one and two.
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Nick Brizendine Oct 13, 2008 12:03 PM 
she is not getting an error message however it is 
not installing either.

when she clicks on 'instal now' and it tells her 
that the instalitaion is sucessful when she sees 
a little movie. but no movie.
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