Service Request Ticket - # 28479

Service Request Ticket - # 28479

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Oct 14, 2008 02:28 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060765 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	9KKX0D1	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 license from TRI site license, Adobe CS Prem v2 from P0059001,CorelDRAW Grahpics Suite X3from P0062724, Quicktime Pro for WIN from P0072791 and QT MPEG-2 Playback component for WIN from VISA2009000822, SmartDraw 2012 Std Edition from VISA2011002830, Camtasia Studio 7.1(upg) from VISA2011002931
	Wired NIC	00:1A:A0:44:9E:6F

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Oct 23, 2008 12:38 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Oct 23, 2008 12:38 PM	going to close this task. He has another one to finish the rest of this task.	Add Attachment
Lance Jewett	Oct 21, 2008 12:06 PM	Took it back over, but still needs a few programs installed. Need to find the way around "do not have admin rights" on WP office 2002.	Add Attachment
Stanley Ratcliff	Oct 17, 2008 01:14 PM	Named and bound, restoring backed up files right now.	Add Attachment
Skyler Gregory	Oct 17, 2008 12:20 PM	I reimaged it and it boots fine now. It sounds like he downloads a lot of games so, chances are, he probably downloaded the wrong game. Not an issue anymore. It still needs to be bound and named and he needs to be given admin rights again even though he doesn't deserve it.	Add Attachment
Skyler Gregory	Oct 17, 2008 11:36 AM	I'm imaging it...	Add Attachment
Lance Jewett	Oct 16, 2008 01:10 PM	I brought the computer back. It is setup next to skylers desk.	Add Attachment
Sarah Callaway	Oct 16, 2008 10:29 AM	He contacted us again: **This is an email** When can I expect someone to start working on this? Thanks	Add Attachment
Joan Guralnick	Oct 15, 2008 11:43 AM	He just called in to check on this. He wanted to make an appointment. It is a problem for him	Add Attachment
Ziad Al-sulaiman	Oct 15, 2008 08:27 AM	He just called me. He is going to be available today after 10:30.	Add Attachment
UCS Tech	Oct 15, 2008 08:19 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Oct 15, 2008 08:18 AM	Also emailed about available time for us to come take a look at his machine.	Add Attachment
Stanley Ratcliff	Oct 15, 2008 08:06 AM	Called and left a VM.	Add Attachment
Joan Guralnick	Oct 14, 2008 02:28 PM	Priority High My desktop has crashed again. It is the same problem that occurred last month. Windows applied their latest update and upon restart, the taskbar is gone, IExplorer does not run, certain applications fail, windows restore does not function. Machine 20060765 Randy Klumph klumphr@wou.edu	Add Attachment