Service Request Ticket

Service Request Information

CONTACT	Name	Charlton, Deb	Date	Oct 15, 2008 09:59 AM
	Department	Graduate Studies	Phone	88597
	Location		Email	charltod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050781 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	75Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, upgrade to Office Pro Plus 2007 from P0072655
	Wired NIC	00:12:3F:95:3D:10

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	cimende@wou.edu	88069

Entered by	Date	Memo
Cinthya Mendez-Garcia			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Oct 24, 2008 12:35 PM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Cinthya Mendez-Garcia	Oct 24, 2008 12:35 PM	she said this has been taken care of. changing the task to complete	Add Attachment
Brian Berkley	Oct 16, 2008 01:39 PM	Status changed to: Waiting for Contact	Add Attachment
Brian Berkley	Oct 16, 2008 01:39 PM	**This is an email** Deb, She can go to start, run and type: gpupdate /force and click OK or hit enter on the keyboard and either log out or reboot. Or, go to start, run and type: net use I: \\cougar\graduate_office If she gets an error, then she likely needs to use account lookup www.wou.edu/accountlookup to change her password.	Add Attachment
Cinthya Mendez-Garcia	Oct 15, 2008 03:04 PM	re opening this task.	Add Attachment
Cinthya Mendez-Garcia	Oct 15, 2008 03:04 PM	Called back saying student still unable to get into the I-drive. Says the I-drive specific to graduate studies.	Add Attachment
Brian Berkley	Oct 15, 2008 10:05 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 15, 2008 10:04 AM	Added to groups.	Add Attachment
Joan Guralnick	Oct 15, 2008 09:59 AM	**This is an email** Good morning: Our Graduate Office student employee, Elizabeth Walker Culliton, V00218262 previously had access to the Graduate Studies I drive. May we please give her that access again? Thank you, Deb Charlton Graduate Office Assistant 88597	Add Attachment