Service Request Ticket

Service Request Information

CONTACT	Name	LaJeunesse, Paul	Date	Oct 15, 2008 10:21 AM
	Department	Creative Arts/Art	Phone	88392
	Location		Email	lajeunep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080173 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290ZS0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe CS3 Web Premium MAC from P0063081 moved from W#20031408, Adobe InDesign CS3 MAC License from P0065673
	Wired NIC	00:22:41:23:AA:F4
	Wireless NIC	00:21:E9:DC:11:40
	Bluetooth NIC	00:22:41:3F:03:A9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 24, 2008 12:40 PM	This is delivered. The monitor he's using is W#20031073.	Add Attachment
Audrey Sundkvist	Nov 19, 2008 03:35 PM	Called and left a message asking when he'd be in.	Add Attachment
Audrey Sundkvist	Nov 19, 2008 11:35 AM	I called and spoke with a woman that shares his office. She told me to call back at 3:30 when he is out of class.	Add Attachment
Audrey Sundkvist	Nov 19, 2008 09:52 AM	I have configured Firefox, Safari, and general user settings; I've named, bound, and admined "Joe's Techs"; I've installed and updated Adobe CS3 and InDesign.	Add Attachment
Audrey Sundkvist	Nov 19, 2008 08:44 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Nov 18, 2008 09:38 PM	I have Diane Tarter emailing me for the status of this Please get this out ASAP...the other day I was back their and it was on the desk that was used by Adam Shin...please see about getting this out to him ASAP	Add Attachment
Adam Shinn	Nov 17, 2008 09:53 AM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Oct 15, 2008 10:29 AM	okay box would not fit into Inbox so it is on top of the Tech Inbox area	Add Attachment
Tricia Flaherty	Oct 15, 2008 10:25 AM	I am going to put the laptop with GFA setup form into TEch inbox #5	Add Attachment