Service Request Ticket - # 28506

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2008 03:37 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070049[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 1.83GHz Intel Core Duo #Z0DN
Serial No. G87245CYW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro dual boot from P0061507, Microsoft Office 2007 Pro from P0061684 installed as Office Pro 2003

Wired NIC 00:16:CB:A7:00:0B


Wireless NIC 00:17:F2:FC:20:DB

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Nov 12, 2008 03:42 PM 
These computers are back in place and running.
 Add Attachment
Richard Kavanagh student Nov 10, 2008 01:15 PM 
The 6 Mac mini's from APSC101 are in ITC007 being
imaged. 1 of them was missing it's mouse and keyboard.
 Add Attachment
Richard Kavanagh student Oct 16, 2008 10:27 AM 
The windows side of the configuration is all
messed up. Also the mac side was upgraded to 10,5
and therefore can't load bootpicker. All of the
mac minis in APSC 101 need to be re-imaged.
 Add Attachment
Richard Kavanagh student Oct 16, 2008 09:52 AM 
Task reassigned to Richard Kavanagh.
 Add Attachment
Richard Kavanagh student Oct 16, 2008 09:52 AM 
Going to check it out.
 Add Attachment
Joan Guralnick Oct 16, 2008 09:26 AM 
I think she mistyped.  the wou # listed in the 
top frame reads 20070049[Edit Inv]
 Add Attachment
Brian Berkley Oct 16, 2008 06:30 AM 
WOU # 20010049[Edit Inv] is a PDR'ed Viewsonic monitor.
 Add Attachment
Cinthya Mendez-Garcia Oct 15, 2008 03:40 PM 
Lab attendant Stacy Crites called in saying a 
student tried to log into the Mac computer 
located on station K4 and nothing came up on the 
screen. 

No icons or anything, said the start menu was the 
only thing that showed up.

The Monitor WOU# 20020123[Edit Inv]
The computer tower WOU# 20010049[Edit Inv]
 Add Attachment