Service Request Ticket - # 28516

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2008 09:04 AM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040690[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. J4T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:0B:7B


TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Nov 05, 2008 08:44 AM
****This is an email****

Yes it works good goood
 
THANK YOU
 
 Leonard Crawford :-)
 
Just love it

----- Original Message -----
From: Brian Berkley 
Date: Wednesday, November 5, 2008 8:29 am
Subject: Service Request: 28516
To: crawfordl@wou.edu

> Leonard,
>
> Have you been able to install the printshop
software?  I
> have not heard
> back from you since the 16th of October.
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Brian Berkley Nov 05, 2008 08:29 AM
Status changed to: Waiting for Contact
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Brian Berkley Nov 05, 2008 08:29 AM
Sent email follow up.
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Brian Berkley Oct 16, 2008 10:16 AM
Task reassigned to Brian Berkley.
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Brian Berkley Oct 16, 2008 10:16 AM
****This is an email****

You can do this yourself by going to:
http://zelmo.wou.edu/dsf and clicking on the
driver link at the bottom of the page or go to
Start, Settings, Control Panel, Add/Remove
Programs, Add New Programs and click on the
Digital Print Driver installer.  If you don't see
it, go to Start, Run and type: gpupdate /force and
click OK. Reboot or log off and you should see the
application under the Add New Programs.

If the install fails, specifically with an error
for \\cougar\mydocuments please let me know. 
You'll need to unmap the My Documents folder from
your H: drive and install the driver, then remap
the folder.  I would send a student tech over to
help you at that point or remote into your system
to do it myself.

Thanks, 
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Sarah Callaway Oct 16, 2008 09:05 AM
He needs the WOU printshop printer added to his 
computer.
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