Service Request Ticket - # 28530

Service Request Information

CONTACT Name Guralnick, Joan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2008 12:49 PM
Department University Computing Solutions Phone 88646
Location Email guralnij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060585[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Business Inkjet 2800DTN Printer #C8174A#A2L
Serial No. TH6AH5Z0HK Location PDR

Model C8174A Hostname lab-itc001-color.wou.edu
Notes duplexing, 2nd 250 sheet tray IP: 140.211.114.22 Ink/Toner Refill HP 31A or HP 31X

Wired NIC 00:11:0A:F2:3F:A5

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ccarlso@wou.edu 88925

Tracking

Entered by Date Memo
Courtney Carlson
Email

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Entered by Date Memo
Courtney Carlson Oct 16, 2008 02:09 PM 
Task reassigned to Courtney Carlson.
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Courtney Carlson Oct 16, 2008 02:08 PM 
replaced cyan magenta yellow. closing task.
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Courtney Carlson Oct 16, 2008 12:53 PM 
Going to go check it out now.
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Courtney Carlson Oct 16, 2008 12:50 PM 
****This is an email****

The color printer in ITC 001 needs ink.  The 
instructor was unable to tell me anything else.  
The machine number is 20060585[Edit Inv] .  You will 
probably have to run over to see what its needs 
are.  Joan

Joan Guralnick 
Western Oregon University 
IT Customer Service  and Computer Lab Manager 
503-838-8646  guralnij@wou.edu
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