Service Request Ticket - # 28558

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2008 11:52 AM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080372[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook 13-in, 2.4GHz Intel Core 2 Duo #Z0FK
Serial No. W883743l0P5 Location PDR

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software MS Office for MAC from P0067762, Stella v9.1 MAC from P0071975

Wired NIC 00:22:41:3A:49:9B


Wireless NIC 00:23:12:02:63:B7


Bluetooth NIC 00:22:41:D2:83:27

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 03, 2008 11:34 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Nov 03, 2008 11:34 AM 
I also installed Microsoft Office 08.
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Audrey Sundkvist Nov 03, 2008 11:03 AM 
I checked with Karen, yeah she got it. I am going
to go get her old machine/monitor.
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Audrey Sundkvist Nov 03, 2008 10:59 AM 
It's gone and the Setup form was on my desk. I
assume she came to get it?
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Audrey Sundkvist Oct 30, 2008 04:26 PM 
I called and left her a message saying she can
comeby and pick it up. Also, I mentioned she needs
log into it once on campus before bringing it home.
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Kate Bappe Oct 30, 2008 03:42 PM 
she will be in tomorrow 10:30 - 3:30
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Kate Bappe Oct 30, 2008 03:00 PM 
called again saying she is willing to come and 
pick it up.
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Cinthya Mendez-Garcia Oct 29, 2008 03:49 PM 
called again says she will be available 11:00am 
and 3:30pm tomorrow.
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Cinthya Mendez-Garcia Oct 29, 2008 03:09 PM 
says she could get it today and someone could
maybe connect it later?
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Cinthya Mendez-Garcia Oct 29, 2008 03:08 PM 
says she called this morning Nick answered and
says he told her someone would come by today to
deliver. 

says she is available anytime. says she could come
by and get it.
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Sarah Callaway Oct 28, 2008 10:23 AM 
She will be in her office until 3:15
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Patrick Shanley Oct 24, 2008 02:22 PM 
next week she will be available on monday from 
12:30 - 3:30, tuesday 12:30 - 3:30 and she 
requested a call ahead
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Sarah Callaway Oct 23, 2008 01:19 PM 
Please call first
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Sarah Callaway Oct 23, 2008 01:19 PM 
Tomorrow she will be in her office between 10-3. 
If we can stop by then.
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Audrey Sundkvist Oct 22, 2008 12:05 PM 
It is all in a bag (including mouse & adapters) in
box 9.
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Audrey Sundkvist Oct 22, 2008 11:55 AM 
Called and left a message asking for when she's
available.
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Audrey Sundkvist Oct 22, 2008 11:54 AM 
Ready to deliver. Has a local admin login since
she will be using it off the network.

WOUUser
Beaker!
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Audrey Sundkvist Oct 22, 2008 10:36 AM 
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Oct 20, 2008 12:45 PM 
This is on counter in ITC008 with GFA setup form 
and Kensington wireless mouse and mini DVI to VGA 
adpater, This is a GFA so her old PC desktop 
W#20030639[Edit Inv] will need to go away, she will be 
going on sabattical and leaving for France in 
December and wants to have the laptop figured out 
in advance of her departure
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