Service Request Ticket - # 28561

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2008 12:22 PM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030712[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FF:EE

TECHS Submitted by Laura Gage Contact lgage05@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Josh Bedlion Nov 04, 2008 03:30 PM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Oct 30, 2008 12:33 PM 
           ****This is an email****
Thanks for writing me about this.  I do expect to
use the digital store front in future.   I could
use some help MW 1-2 or TR 2-3:30, at your
convenience.  It's not an emergency.  But Li seems
to want us to use this new feature.
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UCS Tech Oct 29, 2008 01:57 PM 
Status changed to: Waiting for Contact
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Stanley Ratcliff Oct 29, 2008 01:57 PM 
Emailed asking if issue still existed and about
availability.
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Laura Gage Oct 27, 2008 08:48 AM 
called and left a message about status of 
request.
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UCS Tech Oct 20, 2008 12:53 PM 
Status changed to: Waiting for Contact
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Brian Berkley Oct 20, 2008 12:53 PM 
****This is an email****

You can do this yourself by going to:
http://zelmo.wou.edu/dsf and clicking on the
driver link at the bottom of the page OR go to
Start, Settings, Control Panel, Add/Remove
Programs, Add New Programs and click on the
Digital Print Driver installer.  If you don't see
it, go to Start, Run and type: gpupdate /force and
click OK. Reboot or log off and you should see the
application under the Add New Programs.

If the install fails, specifically with an error
for \\cougar\mydocuments please let me know. 
You'll need to unmap the My Documents folder from
your H: drive and install the driver, then remap
the folder.  If you require assistance at this
point, please contact the SRD at 8-8925.

Thanks,
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Laura Gage Oct 20, 2008 12:23 PM 
****This is an email****

Hi Helpers,
I would like assistance installing the print 
driver for Ligoy Gamaney's Digital Storefront 
Print Shop on my computer, #20030712[Edit Inv] in HSS 209.  
I was not able to do it myself by clicking on the 
link on the Storefront welcome page.
Thanks,
Robin 

<><><><><><><><><><><> 
Robin L. Smith                            
Anthropology HSS 209 
Western Oregon University       
345 N. Monmouth Ave.              
Monmouth OR 97361                 
(503) 838-8357                           
www.wou.edu/~smithr               
<><><><><><><><><><><>
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