Service Request Ticket - # 28564

Service Request Information

CONTACT Name Kinnaman, Joanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2008 12:35 PM
Department University Computing Solutions Phone 88154
Location Email kinnamaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030711[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BRC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5A:12


TECHS Submitted by Laura Gage Contact lgage05@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public

Entered by Date Memo
Stanley Ratcliff Oct 31, 2008 08:15 AM
Task reassigned to Stanley Ratcliff.
Add Attachment
UCS Tech Oct 30, 2008 12:46 PM
Status changed to: Waiting for Contact
Add Attachment
Stanley Ratcliff Oct 30, 2008 12:46 PM
Called and left VM and emailed.
Add Attachment
Audrey Sundkvist Oct 30, 2008 09:04 AM
Name and Bind the machine, but allow her to
continue using WOUUser to Login.

Walk through account lookup with Cathy and be sure
she understands to wait 3 min before logging into
anything after changing the password (wait with
her), and that she knows it changes network and
email passwords for her.
Add Attachment
Audrey Sundkvist Oct 29, 2008 05:11 PM
I couldn't actually change the contact info so
here's Cathy's info:
Email mcleanc@wou.edu
Ext 88340
Office CH 105
Add Attachment
Audrey Sundkvist Oct 29, 2008 04:58 PM
I am changing the contact person for this from
Joanie Kinnaman to Cathy McLean.
Add Attachment
Laura Gage Oct 20, 2008 12:53 PM
she has been helped several times via email but 
it looks like she would apriciate some hands on 
help.
Add Attachment
Richard Kavanagh student Oct 20, 2008 12:51 PM
So as I understand it her mac needs to be named
and bound, then she needs to be helped with
account lookup so she will know her password.
Add Attachment
Laura Gage Oct 20, 2008 12:36 PM
****This is an email****

Joan,
I can't help her. As I understand it, Cathy has a 
mac with no security 
in place.  She never logs into the computer, nor 
does she log into her 
email.  All she has to do is turn-it-on daily.  
Unfortunately, that is 
all anyone would have to do is turn her machine 
on to use her profile.  
Michael Ellis seems to think this needs to be 
adjusted.  Do you want to 
put in a task in the task list?
Joanie

UCS ServiceRequest wrote:
> Can you help her?  Thnx,  Joan
>
> ------------------------------------------------
------------------------
>
> Subject:
> Re: password
> From:
> Cathy McLean 
> Date:
> Wed, 01 Oct 2008 08:04:20 -0700
> To:
> UCS ServiceRequest 
>
> To:
> UCS ServiceRequest 
>
>
> yes 20030711[Edit Inv] is the computer it will be put 
on.  and to do a order 
> (wou.purchaserequest.com) I need a password I 
think I am mcleanc but 
> maybe that part is wrong too.  Thanks for your 
help.
> On Sep 30, 2008, at 12:05 PM, UCS 
ServiceRequest wrote:
>
>> Cathy,
>> can you send me the WOU number of the computer 
you're ordering it 
>> for, and also what password, exactly, is it 
asking for, if you know, 
>> so that I can send the techs all the 
information they will need?
>> Thank you
>> Sarah
>> UCS Service Request Desk
>>
>> ----- Original Message -----
>> From: Cathy McLean 
>> Date: Tuesday, September 30, 2008 11:49
>> Subject: password
>> To: ucshelpdesk@wou.edu
>>
>> > I need to order photoshop for our computer 
what is my password?
>> >
>

Add Attachment
Laura Gage Oct 20, 2008 12:36 PM
****This is an email****

I understand this, but purchase request is LDAP 
log in.  same as email 
and network.... thus she needs to have her 
computer fixed so that she 
can have security on it, and be able to log into 
Purchase Request.  She 
doesn't know her password.  She just turns on the 
machine

UCS ServiceRequest wrote:
> Can you help her?  Thnx,  Joan
>
> ------------------------------------------------
------------------------
>
> Subject:
> Re: password
> From:
> Cathy McLean 
> Date:
> Wed, 01 Oct 2008 08:04:20 -0700
> To:
> UCS ServiceRequest 
>
> To:
> UCS ServiceRequest 
>
>
> yes 20030711[Edit Inv] is the computer it will be put 
on.  and to do a order 
> (wou.purchaserequest.com) I need a password I 
think I am mcleanc but 
> maybe that part is wrong too.  Thanks for your 
help.
> On Sep 30, 2008, at 12:05 PM, UCS 
ServiceRequest wrote:
>
>> Cathy,
>> can you send me the WOU number of the computer 
you're ordering it 
>> for, and also what password, exactly, is it 
asking for, if you know, 
>> so that I can send the techs all the 
information they will need?
>> Thank you
>> Sarah
>> UCS Service Request Desk
>>
>> ----- Original Message -----
>> From: Cathy McLean 
>> Date: Tuesday, September 30, 2008 11:49
>> Subject: password
>> To: ucshelpdesk@wou.edu
>>
>> > I need to order photoshop for our computer 
what is my password?
>> >
>

Add Attachment