Service Request Ticket

Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Oct 20, 2008 02:04 PM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030696 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4RC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:19:A4

TECHS	Submitted by	Laura Gage	Contact	lgage05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 22, 2008 02:30 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 22, 2008 02:30 PM	Remoted into his system, changed general info in word from crowej as the user to him, and changed it in the extended attributes of his document.	Add Attachment
Audrey Sundkvist	Oct 22, 2008 02:19 PM	Called and got a busy signal. I will head over.	Add Attachment
Patrick Shanley	Oct 22, 2008 01:57 PM	he called back requesting this task be taken care of today if possible, he says it's very important to his work	Add Attachment
Joan Guralnick	Oct 22, 2008 10:13 AM	Skyped the techs	Add Attachment
Joan Guralnick	Oct 22, 2008 10:07 AM	He is in his office today and really wants help	Add Attachment
Joan Guralnick	Oct 22, 2008 10:05 AM	he needs to send this material off to his publisher, he is working under a deadline	Add Attachment
Sarah Callaway	Oct 21, 2008 10:51 AM	I am putting it into higher priority since he is generally off campus and called back today	Add Attachment
Laura Gage	Oct 20, 2008 02:06 PM	someone recently helped him move a file between his flash drive and the G drive. however in the process it became named under someone else. he needs help getting it renamed. he is on sabatical but tomorow from 10 to 2.	Add Attachment