Service Request Ticket - # 28571

Service Request Information

CONTACT Name Djokotoe, Vivian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2008 02:16 PM
Department Criminal Justice Phone 88358
Location Email djokotoev@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030714[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8XC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, DreamWeaver MX 2004 from P0052571

Wired NIC 00:0C:F1:EA:59:05


TECHS Submitted by Laura Gage Contact lgage05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Oct 29, 2008 10:43 AM
Sent followup email.
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Brian Berkley Oct 28, 2008 02:16 PM
****This is an email****

Vivian,

When you launch remote desktop, and choose connect
to server, and type ts.wou.edu you are presented
with a login prompt.

If that prompt is two lines:

User name:
Password:

Down at the bottom right there is a button labeled
Options.  Click the Options button so it expands
to 3 lines:

User name:
Password:
Log on to:

The "Log on to" field should be MASH, if it is
not, and says TS1 or something similar, then you
should put MASH\ in front of your username, i.e.
MASH\amantav
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Brian Berkley Oct 28, 2008 12:51 PM
Status changed to: Waiting for Contact
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Brian Berkley Oct 28, 2008 12:51 PM
Sent email and left VM during contact times.
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Brian Berkley Oct 27, 2008 04:32 PM
Task reassigned to Brian Berkley.
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Laura Gage Oct 20, 2008 02:17 PM
she can be reached on tuesdays and thrusdays from 
9 to 10 and from 1230 to 2.
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