Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Oct 20, 2008 03:51 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070137 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G4GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:8C

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Joan Guralnick	Oct 22, 2008 08:53 AM	Task reassigned to Joan Guralnick.	Add Attachment
Joan Guralnick	Oct 22, 2008 08:52 AM	Lori Pagel called and said this was resolved	Add Attachment
Lance Jewett	Oct 20, 2008 04:42 PM	Went and looked at it. Could not get the error message to pop back up. We are thinking that java got updated and got a wrong version. I guess this program is picky. Need to go back and check what version of java the other computers have that the program is working on.	Add Attachment
Cinthya Mendez-Garcia	Oct 20, 2008 03:53 PM	the machine is located in the room behind the check out desk. says it was working this morning and since noon it does not load. Says she will leave the error message on the desk where the computer is located at. It is a pc computer that they use to check out books.	Add Attachment