Service Request Ticket

Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Oct 22, 2008 12:02 PM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050142 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	B8TVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866
	Wired NIC	00:12:3F:91:6B:51

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 23, 2008 08:11 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 23, 2008 08:11 AM	**This is an email** Its all good now, thanks! Shawn	Add Attachment
Brian Berkley	Oct 22, 2008 03:11 PM	sellerss@wou.edu is their email address.	Add Attachment
Brian Berkley	Oct 22, 2008 03:09 PM	**This is an email** Shawn, I just wanted to check if you were getting your network drives, and if you reset your password with account lookup (http://www.wou.edu/accountlookup). If you still don't get your drives, go to Start, Run and type: gpupdate /force Click OK or hit enter on your keyboard, log off or reboot. Let me know if you continue to have problems getting your network drives. Thanks,	Add Attachment
Brian Berkley	Oct 22, 2008 03:09 PM	sellers@wou.edu is invalid	Add Attachment
Brian Berkley	Oct 22, 2008 03:08 PM	1) Always ask if email password is different than network password. 2) Ask them to go to Start, Run and type gpupdate /force	Add Attachment
Joan Guralnick	Oct 22, 2008 12:04 PM	She is going to try resetting her password	Add Attachment