Service Request Ticket

Service Request Information

CONTACT	Name	Baumgartner, Erin	Date	Oct 22, 2008 02:03 PM
	Department	VP Academic Affairs/Provost	Phone	88348
	Location		Email	baumgare@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080409 (opens in a new window)	Bldg/Room	NS 117
	Service Tag		Description	HP OfficeJet Pro L7590 All-in-One printer #CB821A#ABA
	Serial No.	SMY84C230M4	Location	Erin Baumgartner
	Model	CB821A	Hostname
	Notes	Ethernet and faz/scan functions not supported by UCS, hook up via USB only for printing and hand over software to end user	Ink/Toner Refill
	Wired NIC	00:1F:29:71:D0:C2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Oct 28, 2008 11:07 AM	Task reassigned to Lance Jewett.	Add Attachment
Tricia Flaherty	Oct 28, 2008 10:22 AM	her office hours are M 2-4 and W & R 10-2	Add Attachment
Tricia Flaherty	Oct 27, 2008 04:25 PM	The note below is an email she sent me trying to get an ETA on her printer	Add Attachment
Tricia Flaherty	Oct 27, 2008 04:01 PM	**This is an email** Dear Tricia, I am trying to ascertain the status of the printer that was ordered as part of my startup here at WOU. I understand that it has arrived at computing services. I am very anxious to get it set up here, as I have some color printing that I need to do for an upcoming laboratory exercise. Could you please give me an ETA on when it might be delivered and set up, as it is urgently needed for me to do my work. Thank you so much. Erin Baumgartner, Biology	Add Attachment
Tricia Flaherty	Oct 22, 2008 02:04 PM	This is an all in one that is network capable but they are aware that UCS will only support its USB print functions, please install software and give her all manuals and disks, it will be on counter in ITC008 with invoice	Add Attachment