Service Request Ticket - # 28644

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2008 04:14 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040809[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex SX280 Intel Pentium 4 Processor 540
Serial No. 7G5K971 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0052260

Wired NIC 00:11:43:C3:E9:B1


TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public

Entered by Date Memo
Nathan Sauer Nov 07, 2008 11:11 AM
I put Keningston locks on all 3 Phys Ed computer
in rooms - NPE 113, 114, and OPE 107.  Hopefully
this will prevent further RAM theft.
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Audrey Sundkvist Nov 07, 2008 10:32 AM
I am putting this back under you Nathan since
there is concern of RAM thievery in the PE buildings.
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Audrey Sundkvist Nov 07, 2008 10:31 AM
Task reassigned to Nathan Sauer.
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Audrey Sundkvist Nov 07, 2008 10:30 AM
I put a stick of 512MB RAM in the machine. It is
reading 99MB of RAM, which is close enough.
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Audrey Sundkvist Nov 07, 2008 10:29 AM
In the spring of 08 we replaced a missing stick of
RAM in OP 107 (can't recall/find task) and there
is no camera in NP 113.
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Audrey Sundkvist Nov 07, 2008 10:29 AM
I couldn't get the computer out of the screwed
down holding case. So I just reached in and popped
the top off. One stick of RAM was sitting in the
machine. Where the second one had been the latches
were open as if RAM had been removed from them
(compared to as if the machine had just had one
stick originally). I believe someone stole the RAM.
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Richard Kavanagh student Nov 07, 2008 09:45 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Nov 07, 2008 09:22 AM
20040809[Edit Inv] is the computer listed for that room. It
should have 1GB of DDR SDRAM at 400MHz in the form
of 2 512MB sticks.
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Nick Brizendine Nov 04, 2008 03:01 PM
The computer New PE 113, half the ram was 
missing. The class room is used full time friday 
8 to noon is the only open time for maintence
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Ryan Johnson Nov 03, 2008 02:23 PM
Called and left Gay a voicemail asking which
classroom's computer was having the issue.
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Ryan Johnson Nov 03, 2008 02:22 PM
Gay Timken's extension is 88217
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Patrick Shanley Oct 24, 2008 12:33 PM
She called back and said that monday between 8 
and 10 is the best time to work on it because 
classes book the room most of the time
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UCS Tech Oct 24, 2008 10:43 AM
Status changed to: Waiting for Contact
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Skyler Gregory Oct 24, 2008 10:42 AM
Left a vm for times of availability
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