Service Request Ticket

Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Oct 24, 2008 11:18 AM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030696 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4RC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:19:A4

TECHS	Submitted by	Stacy Crites	Contact	scrites@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 11, 2008 02:36 PM	Rolled back the drivers to PCL5 which should get rid of the memory error.	Add Attachment
Skyler Gregory	Oct 24, 2008 01:01 PM	Task reassigned to Adam Wehner.	Add Attachment
Skyler Gregory	Oct 24, 2008 01:01 PM	Looks like when he is trying to print pages from a 400+ page document, SS-Socialscience complains that there isn't enough memory and won't let him print. On his desktop Word just crashes but on the Terminal Servers it actually gives the error of insufficient memory.	Add Attachment
Skyler Gregory	Oct 24, 2008 11:59 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Oct 24, 2008 11:59 AM	He just called in, heading over there	Add Attachment
Skyler Gregory	Oct 24, 2008 11:40 AM	I looked on Findit and it says he's in HSS 218. I'll put that for now.	Add Attachment
Skyler Gregory	Oct 24, 2008 11:38 AM	Called and left a vm for times, and his updated location, if it's not up to date already.	Add Attachment
Stacy Crites	Oct 24, 2008 11:23 AM	He needs Microsoft to open his documents. Every time he tries to open his documents, Microsoft pops up with an error message. He needs this fixed as soon as possible, he needs to open up certain documents today. He is not sure when he will be available, so please call him before you visit him to make sure he is there. He is urgent about this. This has been a problem for over a week now. Get his up-to-date service location as well.	Add Attachment