Service Request Ticket - # 28661

Service Request Information

CONTACT Name Killoran, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2008 08:38 AM
Department The Research Institute Phone 88757
Location Email killorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050968[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JGCN491 Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. JGCN491 Location was John Killoran, TR

CPU Pentium 4-3.2GHz


OS Unknown Software TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757

Wired NIC 00:12:3F:CA:B4:92

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 03, 2008 01:19 PM 
The computer is setup in his office.
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Audrey Sundkvist Nov 03, 2008 12:01 PM 
Adam received and installed the motherboard
Friday. It is ready to be redelivered.
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Audrey Sundkvist Oct 29, 2008 03:50 PM 
Called and left a message explaining the situation
and that we'd try to get the machine back to him
ASAP. He's out of the office the rest of the week,
so by Monday is the deadline.
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Audrey Sundkvist Oct 29, 2008 03:48 PM 
Adam was on the phone again today with Dell and
got a different Dell Rep who was baffled by why
they'd sent us a HD and has a Motherboard on the
way to us.
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Audrey Sundkvist Oct 29, 2008 11:50 AM 
Dell insisted on sending us a HD. We put it in and
the system still hangs on the loading screen for
Windows. We're running some Dell Utilities on a
Dell CD to placate Dell. They won't send us the
processor/motherboard yet.
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Audrey Sundkvist Oct 27, 2008 12:40 PM 
I am delivering W#20040116[Edit Inv] to John as temp machine
while we wait for the parts from Dell.
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Audrey Sundkvist Oct 27, 2008 11:37 AM 
The service tag for Dell on this is JGCN491 and
it's under warranty until 1/17/09.
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Audrey Sundkvist Oct 27, 2008 11:36 AM 
The machine hangs at the Windows XP loading
screen. The loading bar never had the green
squares (implying it's loading) run across the
bar. In safe mode it boots all of the drivers to
MUP, but hangs there at the list of drivers.

The computer won't boot completely to Windows
Recovery Console, XP, The Ultimate Boot CD, or
Ubuntu. No change in this when switching the RAM.
Brian Berkley (and I) this it's the CPU or mother
board.
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Joan Guralnick Oct 27, 2008 10:02 AM 
Nancy Ganson just called.  They were calling 
because John's machine is missing. While we were 
talking JOhn walked in her office and said wait 
they left me a crude little note.   What 
reassurred them was the fact that Audrey had the 
machine.  They were not really happy with the 
note.
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Adam Wehner Oct 27, 2008 08:52 AM 
Task reassigned to Audrey Sundkvist.
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Richard Rogers Oct 27, 2008 08:39 AM 
WOU#20050968[Edit Inv]
Computer will not logon in any mode.  Needs files 
off it ASAP is extremely important.
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