Service Request Ticket

Service Request Information

CONTACT	Name	Orwick, Betty	Date	Oct 27, 2008 03:05 PM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031260 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 1.8GHz #z0aa
	Serial No.	SYM426F6NRGK	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	MS Office from P0047748, Adobe Creative Suite Prem CS3 Mac License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488
	Wired NIC	00:0D:93:2B:93:CE

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	nicksb@wou.edu	88008

Entered by	Date	Memo
Bill Nicks			Email Public
Entered by	Date	Memo
Joan Guralnick	Oct 28, 2008 01:02 PM	Betty called in on this and is very anxious because she can't get any work done.	Add Attachment
Sarah Callaway	Oct 28, 2008 12:16 PM	Task number 28684 (now closed), also covers this issue.	Add Attachment
Teresa Hutchinson	Oct 27, 2008 03:34 PM	Task reassigned to Bill Nicks.	Add Attachment
Teresa Hutchinson	Oct 27, 2008 03:34 PM	Reassigned to Bill/Paul to pull new wire to see if helps.	Add Attachment
Joan Guralnick	Oct 27, 2008 03:27 PM	Betty just called back. She has been kicked out of both internet access and network access.	Add Attachment
Joan Guralnick	Oct 27, 2008 03:26 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Joan Guralnick	Oct 27, 2008 03:09 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Joan Guralnick	Oct 27, 2008 03:08 PM	By the way. Betty recently was upgraded to all new versions of her software and OS and she only has 1 GB of RAM. All this lady does is graphics! Her machine has slowed to a crawl.	Add Attachment
Joan Guralnick	Oct 27, 2008 03:06 PM	I walked over with her. I was able to log in and I had internet access but no network connection. When I tried to reboot I was noticed of 5 updates. I decided to go ahead and do the updates. When the login came up again I had Betty login. It worked.	Add Attachment