Service Request Ticket

Service Request Information

CONTACT	Name	Perini, Julie	Date	Oct 29, 2008 10:14 AM
	Department		Phone	88534
	Location		Email	perinij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040962 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260L4SDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0D:93:65:66:54

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 04, 2008 08:18 AM	Both computers are on the network and are both printing.	Add Attachment
Richard Kavanagh student	Nov 03, 2008 03:11 PM	Task reassigned to Adam Wehner.	Add Attachment
Richard Kavanagh student	Nov 03, 2008 03:10 PM	Could you please take a look at this printer for me Adam?	Add Attachment
Richard Kavanagh student	Oct 30, 2008 09:24 AM	I cant add the printer to the computer's list. It gives an error.	Add Attachment
Richard Kavanagh student	Oct 30, 2008 09:22 AM	I went by and uninstalled/reinstalled her printer and it now works. there is still a problem with one of the computers in 104a not being able to communicate with it's local printer.	Add Attachment
Richard Kavanagh student	Oct 29, 2008 12:53 PM	I called Julie and left a voice mail asking when we could come by to help her.	Add Attachment
Audrey Sundkvist	Oct 29, 2008 10:25 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Sarah Callaway	Oct 29, 2008 10:14 AM	Her printer is in ITC 104. Her computer cannot find it, she will be in today, but after that not until next week and would like someone to look at it before she leaves.	Add Attachment