Service Request Ticket - # 28724

Service Request Information

CONTACT Name Asleson, Elke   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2008 12:25 PM
Department Health & Exercise Science Phone 88173
Location Email aslesoe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040154[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.8GHz
Serial No. 3sf8h51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software

Wired NIC 00:11:11:0E:DF:03

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 11, 2008 10:13 AM 
The pool is closed 10-noon, but Josh said he'd
deliver it at noon. (I have class.)
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Audrey Sundkvist Nov 11, 2008 09:50 AM 
Replacement machine's W# is 20030778[Edit Inv].
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Audrey Sundkvist Nov 11, 2008 09:32 AM 
I am getting her a replacement machine. 20040154[Edit Inv]
has a bad motherboard.
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Audrey Sundkvist Nov 11, 2008 08:49 AM 
The computer won't boot into Safe Mode (it
restarts after loading drivers up to agp440.sys)
and blue screens if you try to start in normal or
last known good. The stop codes are different for
the blue screen each time.
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Audrey Sundkvist Nov 11, 2008 08:48 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Nov 11, 2008 08:32 AM 
I will go down and have a look.
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Tiffany Rockwell Nov 11, 2008 07:17 AM 
Melissa called back for when the pool is open and 
she'll be in her office. She wasn't sure if you 
needed her there when you came. Included is the 
correct number for the computer.
today  nov 11th 
7:15-10am
12pm-1:30pm
3:10pm-10pm

wed, nov 12
7am-1pm
3:10pm-10:00pm

Computer number:
#20040154[Edit Inv]

Phone contact: 88860
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UCS Tech Nov 07, 2008 07:55 AM 
Status changed to: Waiting for Contact
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Ryan Johnson Nov 05, 2008 01:34 PM 
Called Melissa and left a voice mail asking for
availability.
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Ryan Johnson Nov 05, 2008 01:29 PM 
I looked up Melissa Ineck in inventory and the W#
on her computer is 20020094[Edit Inv] She is not, however
the person who submitted this task.
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Audrey Sundkvist Nov 03, 2008 04:31 PM 
2000621 is... and it's a monitor under Melissa's
name. I left a voice mail asking for the WOU #
number from the computer itself.
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Brian Berkley Oct 29, 2008 04:07 PM 
20000621[Edit Inv] is not in our inventory system
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Cinthya Mendez-Garcia Oct 29, 2008 12:28 PM 
contact phone: 88860
computer is in the pool office
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Cinthya Mendez-Garcia Oct 29, 2008 12:27 PM 
says they probably need a new computer, says it 
has been acting up for a while

20000621[Edit Inv]
the hard drive is frozen it has been clicking, 
says "strike F1 for set up utility."
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