Service Request Ticket - # 28739

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2008 08:29 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030742[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7WC0Y41 Location

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:1F:4C

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 30, 2008 09:51 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Oct 30, 2008 09:51 AM 
Malware issue, remoted in and fixed it.
 Add Attachment
Sarah Callaway Oct 30, 2008 08:30 AM 
She cannot access her email, from her description 
it sounded like a sophos warning of some sort was 
popping up, she says she would like it taken care 
of ASAP that it is "kind of an emergency".
 Add Attachment