Service Request Ticket

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Oct 30, 2008 01:03 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080359 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 20in, 2.66GHz Intel Core 2 Duo # Z0FE
	Serial No.	SQP8350JWZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067558, Adobe Design Premium CS5 MAC from P0075621 installed as Adobe CS4 Design Premium for MAC July 2010, Apple Final Cut Studio 2 from P0067508 to be replaced by Apple Final Cut Studio 3 from P0075620
	Wired NIC	00:22:41:2F:B1:CE
	Wireless NIC	00:21:E9:E2:CD:A7
	Bluetooth NIC	00:21:E9:D7:C9:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Dec 03, 2008 01:25 PM	New iMac setup and software installations complete. Software installations for personal Mac laptop complete.	Add Attachment
Richard Kavanagh student	Dec 02, 2008 09:59 AM	Task reassigned to Dale Goodell.	Add Attachment
Richard Kavanagh student	Dec 02, 2008 09:34 AM	Called and left a voice mail to set up times to get the programs installed on his laptop.	Add Attachment
Richard Kavanagh student	Nov 26, 2008 04:20 PM	CS3 and vectorworks are installed and working on his new desktop. CS3 is also on his laptop. I will be headed over on Monday to put vectorworks and Office 2008 on the laptop as well.	Add Attachment
Patrick Shanley	Nov 26, 2008 12:49 PM	he will be in his office available this afternoon	Add Attachment
Tricia Flaherty	Nov 26, 2008 12:10 PM	opps ment CS# for both of the previous ...I added these to the Software listed under W#20080359 for Scott Grim's iMac	Add Attachment
Tricia Flaherty	Nov 26, 2008 12:09 PM	Adobe CS3 Web Prem. for MAC and Indesign CS32 for MAC both from P0064881	Add Attachment
Richard Kavanagh student	Nov 26, 2008 12:08 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Courtney Carlson	Nov 26, 2008 12:01 PM	He asked that the techs call ahead so he knows when they are coming. He was planning to speak with them when they did the install... something about also installing some software on his laptop.	Add Attachment
Tricia Flaherty	Nov 25, 2008 12:51 PM	Dale, This is a note to remind you that Scott has asked to have the following installed for 80/20 use on his personal laptop: -MS Office for MAC 2008, -Adobe CS3 Web Premium for MAC, -Indesign CS3 for MAC, -Vectorworks(single user install), and -new Pro Tools software.	Add Attachment
Sarah Callaway	Nov 25, 2008 11:54 AM	He is in his office as long as it takes, if we call and he knows when we're coming.	Add Attachment
Tricia Flaherty	Nov 18, 2008 09:44 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 30, 2008 01:49 PM	This is what I have placed on the counter in ITC008 for Scott: iMAc 20" W#20080359 Apple Final Cut Studio 2 software(big heavy box of manuals) Mercury Elite-AL 500GB external hard drive W#20080446 DigiDesign MBox2 Pro W#20080366	Add Attachment
Tricia Flaherty	Oct 30, 2008 01:45 PM	This is getting quite a bit of addtional software between Apple Final Cut Studio and the peripherals that are bundled with a large amount of software as well I have put some but not all titles on the T drive...running out of space for adding Final Cut Studio so the disks are in the big box but have not made copies of the full set... he should be able to keep the CONTENT Cds and DVDs	Add Attachment