Service Request Ticket - # 28764

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2008 06:58 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050211[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power Mac G5 Dual 2.3GHz #ZOBL
Serial No. G8529CPTRTZ Location PDR

CPU G5 Dual 2.3GHz


OS Unknown Software

Wired NIC 00:0D:93:64:1C:84

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 11, 2008 10:41 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Nov 11, 2008 10:41 AM 
It is functioning.
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Audrey Sundkvist Nov 11, 2008 10:40 AM 
I swapped the DVD drive with another Mac (W#20031189).
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Audrey Sundkvist Nov 11, 2008 10:24 AM 
20050211[Edit Inv] is in ITC104. It is out of warranty and
we don't have any spare Mac DVD drives. If you
change a DVD drive in a Mac you must pair it
exactly with one like it, because the Mac can have
issues otherwise. Issues regarding dongles and
programs no longer opening. (We ran into the issue
in the Midi lab a last year.)
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Joan Guralnick Nov 11, 2008 09:02 AM 
007 used to be the mac media lab.  Those machines 
are now in ITC 104.  That would be my guess for 
the location.
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UCS Tech Nov 03, 2008 11:55 AM 
Status changed to: Waiting for Contact
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Brian Berkley Nov 03, 2008 11:55 AM 
Sent student an email asking for where this
computer is on campus because inventory has it in
007 (here).
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Kate Bappe Oct 30, 2008 06:58 PM 
****This is an email****
computer 20050211[Edit Inv] 
Disk drive is sticking.

Thank you,
Sandra Ledbetter

Sandra Ledbetter
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