Service Request Ticket - # 28769

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2008 11:48 AM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080373[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 24in, Intel Core 2 Duo #Z0FF
Serial No. SQP83713DZE7 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office MAC 2008 from P0067762, Adobe Design Premium CS5 Mac from P0075910 installed as CS4 Design Premium for Kevin 6-2010

Wired NIC 00:22:41:33:F2:76


Wireless NIC 00:21:E9:E2:DF:10


Bluetooth NIC 00:23:12:37:A1:0F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jan 14, 2009 01:36 PM 
Retrieved old CPU and monitor; task is now complete!
 Add Attachment
Dale Goodell Jan 05, 2009 03:32 PM 
1/5/2009

Spoke with Kevin about pickup of his old machine.
 He needs it for a few more days.
 Add Attachment
Dale Goodell Dec 05, 2008 02:19 PM 
12/5/08
New machine setup complete and delivered.  He will
keep his old machine for the short term in order
to verify that all data has been copied to the new
machine.
 Add Attachment
Dale Goodell Dec 03, 2008 01:27 PM 
Couldn't run Migration Assistant due to firewire
problems with old Mac.  Concluded problem was with
old Mac after troubleshooting.
 Add Attachment
Richard Kavanagh student Dec 02, 2008 10:01 AM 
Task reassigned to Dale Goodell.
 Add Attachment
Joan Guralnick Dec 01, 2008 12:21 PM 
He called back and he is available tomorrow 
between noon and 3:00 pm
 Add Attachment
Richard Kavanagh student Dec 01, 2008 12:06 PM 
Called and left a voice mail about delivery times.
 Add Attachment
Richard Kavanagh student Dec 01, 2008 12:02 PM 
Imaged, named and bound.
Add Attachment
Tricia Flaherty Oct 31, 2008 11:51 AM 
I will put this iMAC on the Counter in ITC008 
with setup sheet
 Add Attachment